£3.99 for orders less than £50.00, Free postage on orders over £50.00 excluding Trek Bikes, Electric Bikes and Tandems
Note: When ordering bikes there is no additional delivery charge for other items.
EU Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (but not the Canary Islands), Sweden
The cost of carriage to EU and European Countries is £9.99 on all orders regardless of value except those including bulky items as additional postage costs may be incurred e.g. Bikes (£49.99), Frames (£24.99), Wheels (£24.99). All Terrain Cycles will contact you once the order is placed with a revised shipping cost and for authorisation when applicable.
The cost of carriage to all other countries outside the EU is £15.99 on all orders regardless of value except those including bulky items as additional postage costs may be incurred e.g. Bikes (£99.99), Frames (£69.99), Wheels (£69.99). All Terrain Cycles will contact you once the order is placed with a revised shipping cost and for authorisation when applicable.
PLEASE NOTE: WE RESERVE THE RIGHT TO RE-QUOTE POSTAGE COSTS ON ALL OVERSEAS ORDERS.
The Warehouse is open Monday to Friday 8.00am to 5.30pm for collection of goods. Warehouse Collect is only available for online orders – you will be notified when your order is ready for collection via email or text.
Returns can be brought back to the Warehouse, and we will endeavour to resolve exchanges whenever possible on the day but this may not always be possible due to stock and manpower.
Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item sent by Royal Mail Signed For.
Please note that we will need to wait 90 Days from dispatch before we can investigate the non-arrival of an item sent by Royal Mail International Signed For.
All goods purchased from All Terrain Cycles are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from All Terrain Cycles has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:-
Goods must be clean, not covered in muck and oil. Goods must be accompanied with Completed Returns Form. Unfortunately postage costs cannot be covered but we will try our best to resolve any problem you have as it is in our interest to have a happy customer!
Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
If you are in an extreme hurry to get your return processed, you can opt for an All Terrain Cycles Fast Track Return. With this option, you simply place a new order for the replacement item and we will charge and send the order out to you as normal. Then you can simply return the original item for a refund.
You will be charged in full for the replacement goods when they are sent out. The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.