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All Terrain Cycles is the UK's Largest & Oldest Independent Bike Store. Buy mountain bikes, road bikes and cycle clothing. 3 years 0% Finance available on all bikes.

Selling Cycles Since 1907

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Call us on: +44 1274 588 488

Terms & Conditions

WARRANTY

All the goods supplied by All Terrain Cycles Online are backed by a full manufacturer's warranty, so if you have a problem just let us know and we will discuss how best to resolve it with you. We recommend that all components bought from us are fitted by a Cytech Qualified Bike Mechanic, any component not fitted by a Cytech qualified mechanic may invalidate any warranty claim or Personal Injury Claim.


CREDIT CARD SECURITY

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

All payments are processed via Sagepay Payment Gateway and are fully encrypted for your personal security.

All payments are preauthorised and held pending until we despatch your order or get your finance application processed.


OUR DELIVERY

In stock items are normally dispatched within 24 hours of you placing an order, and you should receive the goods 3-5 working days after ordering. Couriers unfortunately do not work weekends, so orders placed on Fridays are usually dispatched on Mondays and with you on Tuesday or Wednesday. Please note that all packages need to be signed for.

Whilst we carry huge stocks we do sometimes run out of stock, notably promotional items. If this happens we will endeavour to notify you of any shortages and a likely delivery time or alternative product.


WHEEL ORDERS

Please remember that Wheels are hand built to your specification so please allow approximately 7-10 days for manufacture plus delivery time; if a longer delivery time is envisaged we will endeavour to inform you. As wheels are made to your personal specifications they are not refundable so please ensure that you are ordering exactly what you require.


BIKE AND FRAME ORDERS

The range of bikes and frames available from our suppliers is vast, and whilst we carry very large stocks, we simply cannot carry all sizes & colours. As a consequence, your bike order may have to be purchased on your behalf from our supplier, so please ensure the size and colour you order are correct at time of order. We will inform you of an estimated date of delivery but cannot be held liable for any delay should this occur. If you need a bike for a specific date please advise of this when placing the order, and we can then confirm if the required delivery can be achieved.

Your order can be cancelled before or 14 days after dispatch. Cancellations after this date will be subject to a restocking charge of no less than 20%. If you choose to return a bike or frame to us after you have received the goods you are obliged to return it in the same condition as it arrived. You must take reasonable care to ensure that we receive it in a restockable condition and we strongly recommend that insurance is taken out on bikes during transit.


FINANCE

Finance is available on all products but there is a minimum spend of £250 and depending on the items you've selected, you could be presented with either interest free 0% finance, or 15.9% APR finance if the basket contains a Hot Deal Bike.

Any finance is offered subject to status and available to UK residents only. Written quotations will be supplied upon request.

If you apply for finance on a web order, your order will be processed. We do not offer a credit check facility.

Deposits must be paid with a credit / debit card belonging to the Finance Applicant.

Finance orders can only be delivered to the Finance Applicants home address.


SHIPPING COSTS

UK

£3.99 for Baskets less than £50.00, Free Postage on Baskets over £50.00 excluding trek bikes and tandems. (Tandems are subject to additional charges, estimates on request.)

Note: When ordering bikes there is no additional delivery charge for other items.

EU and Europe

EU Countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (but not the Canary Islands), Sweden

The cost of carriage to EU and European Countries is £9.99 on all orders under 2kg regardless of value except for Bikes (£49.99), Frames (£24.99), Wheels (£24.99).

Rest of the World

The cost of carriage to all other countries outside the EU is £15.99 on all orders under 2kg regardless of value except.
Bulky items will surcharged Bikes (£99.99), Frames (£69.99), Wheels (£69.99).


DUTY LIABILITY

Orders delivered outside the EU (Including Canary Islands and Channel Islands) are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.

Unfortunately we have no control over this part of your orders' journey so to get the best advice you should contact your local customs office.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

MISSING PARCELS/DAMAGE

Please be aware that if you request that goods are left safe via the courier notes, All Terrain Cycles cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

UK DELIVERY VIA ROYAL MAIL

Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item sent by ‘Royal Mail Signed For’

EU & REST OF WORLD DELIVERY

Please note that we will need to wait 90 Days from dispatch before we can investigate the non-arrival of an item sent by ‘Royal Mail International Signed For’.


CANCELLATION & EXCHANGE

You can cancel or exchange your order before or 30 days after despatch (excludes bike, frame and finance orders). You must ensure that they are returned to us in restockable condition and we strongly recommend that insurance is taken out on expensive items during transit.

If the order is a Bike, a Frame or set of Custom Wheels separate Terms apply, please see section below.

Goods must be clean, not covered in muck and oil. Goods must be accompanied with Completed Returns Form. Unfortunately postage costs cannot be covered but we will try our best to resolve any problem you have as it is in our interest to have a happy customer!


PAYMENT POLICY

All Terrain Cycles accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be checked with your issuing bank and you will be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer's page.

For offline orders All Terrain Cycles accept (£) Sterling Postal Orders, Personal Cheques, (£) Sterling Bank Drafts and (£) Bank Transfers in Sterling (£). We recommend that you do not send cash through the post.

You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com, our account is sales@allterraincycles.co.uk


OUR RETURNS POLICY

  • Goods must be returned within 30 days of receipt.
  • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
  • Goods must not be fitted or used.
  • All Goods must be accompanied with a Completed Returns Form.
  • Goods can be returned to the Store for a refund or exchange. A Completed Returns form must accompany all goods returned to the store; the refund however will be processed by the Mail Order Customer Service Staff and not by the Store Staff so the refund may not be immediate.

Click Here to Download our Returns Form


OUR TERMS & CONDITIONS

All Terrain Cycles is a UK based company and complies with UK consumer law including the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt. We offer a flexible returns policy and we will happily refund or exchange any item purchased from us within 30 days except for those purchased through a finance agreement (see separate T&C below).


FINANCE ORDERS

If you need to cancel an order paid through a finance agreement, you may only do so up to 14 days from the date of signing, thereafter any cancellation is at the discretion of All Terrain Cycles and will be subject to a restocking charge of 20%.


BIKE & FRAME ORDERS

Your order can be cancelled before or 14 days after dispatch. Cancellations thereafter are at the discretion of All Terrain Cycles and will be subject to a restocking charge of 20%.


ITEMS RETURNED FOR REFUND OR EXCHANGE

  • Goods must be returned within 30 days of receipt.
  • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
  • Goods must not be fitted or used.
  • All Goods must be accompanied with a Completed Returns Form.
  • Goods can be returned to the Store for a refund or exchange. A Completed Returns form must accompany all goods returned to the store; the refund however will be processed by the Mail Order Customer Service Staff and not by the Store Staff so the refund may not be immediate.

CUSTOM BUILT PRODUCTS INCLUDING WHEELS AND BIKES

When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom-built items for a refund or exchange.


FAULTY, DAMAGED OR BROKEN GOODS

All goods purchased from All Terrain Cycles are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from All Terrain Cycles has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:-

Goods must be clean, not covered in muck and oil. Goods must be accompanied with Completed Returns Form. Unfortunately postage costs cannot be covered but we will try our best to resolve any problem you have as it is in our interest to have a happy customer!


NEW ITEMS RETURNED BECAUSE WE HAVE POSTED THE WRONG ITEM

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • You will have to pay the post office to return the goods but we will refund these costs to your card.
  • Goods must be accompanied with a Completed Returns Form.

FAST TRACK RETURNS OPTION

If you are in an extreme hurry to get your return processed, you can opt for an All Terrain Cycles Fast Track Return. With this option, you simply place a new order for the replacement item and we will charge and send the order out to you as normal. Then you can simply return the original item for a refund.

You will be charged in full for the replacement goods when they are sent out. The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.

  • The original items must be returned within 21 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • We will refund your card on receipt of the returned item.

ALL RETURNS SHOULD BE SENT TO THE FOLLOWING ADDRESS

All Terrain Cycles
Shed 25
Salts Mill Road
Salts Mills
Saltaire
West Yorkshire
BD18 3LB


PRICING / SPECIFICATIONS

Every effort has been made to ensure accuracy throughout this website. Pricing can unexpectedly change. In this case we will contact you prior to despatch and allow you the option of accepting the new pricing or selecting an alternative.

Specification from manufacturers can also change and we reserve the right to change features, colours or specification without prior notice.

Images and descriptions should only be used as a guide to the product that may be supplied. Whilst we always strive for accuracy on the site, errors can occur and specifications may change without prior notice. If in doubt please ask and we will resolve any uncertainty.

Whilst many of the prices on this website are the same as those in our shop, please note that unique website promotions may occur that can only be purchased from this site.

We recommend that any components bought from us should only be fitted by a Cytech Qualified Bicycle mechanic.


NOTE

None of the above "terms and conditions" affects your statutory rights as a consumer.