All the goods supplied by All Terrain Cycles Online are backed by a full manufacturers warranty, so if you have a problem just let us know and we will discuss how best to resolve it with you.
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
All Terrain Cycles website is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
We do not retain your encrypted credit card number. This means that there is no way that someone can obtain your credit card number from All Terrain Cycles so you can order with confidence!
In stock items are normally dispatched within 24 hours of you placing an order, and you should receive the goods 3-5 working days after ordering. Couriers unfortunately do not work weekends, so orders placed on Fridays are usually dispatched on Mondays and with you on Tuesday or Wednesday. Please note that all packages need to be signed for.
Whilst we carry huge stocks we do sometimes run out of stock, notably promotional items. If this happens we will endeavour to notify you of any shortages and a likely delivery time or alternative product.
Please remember that Wheels are hand built to your specification so please allow approximately 7-10 days for manufacture plus delivery time; if a longer delivery time is envisaged we will endeavour to inform you. As wheels are made to your personal specifications they are not refundable so please ensure that you are ordering exactly what you require.
The range of bikes and frames available from our suppliers is vast, and whilst we carry very large stocks, we simply cannot carry all sizes & colours. As a consequence, your bike order may have to be purchased on your behalf from our supplier, so please ensure the size and colour you order are correct at time of order. We will inform you of an estimated date of delivery but cannot be held liable for any delay should this occur. If you need a bike for a specific date please advise of this when placing the order, and we can then confirm if the required delivery can be achieved.
Your order can be cancelled before or 14 days after dispatch. Cancellations after this date will be subject to a restocking charge of no less than 20%. If you choose to return a bike or frame to us after you have received the goods you are obliged to return it in the same condition as it arrived. You must take reasonable care to ensure that we receive it in a restockable condition and we strongly recommend that insurance is taken out on bikes during transit.
If a Finance option is available on a product, it will be indicated on this website by the product in question. Any finance is offered subject to status, and available to UK residents only. Written quotations will be supplied upon request. Please note that 0% finance cannot be offered on 'Hot Deals' or sale items.
If you apply for finance on a web order, your order will be processed. We do not offer a credit check facility.
Deposits must be paid with a credit / debit card belonging to the Finance Applicant.
Finance orders can only be delivered to the Finance Applicants home address.
£4.99 for Baskets less than £50.00, Free postage on Baskets over £50.00 excluding bikes.
£18.99 - bikes each (This excludes tandems which will be subject to additional charges, estimates on request.)
Note: When ordering bikes there is no additional delivery charge for other items.
EU Countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (but not the Canary Islands), Sweden
The cost of carriage to EU and European Countries is £9.99 on all orders regardless of value except those including bulky items as additional postage costs may be incurred e.g. Bikes (£49.99), Frames (£24.99), Wheels (£24.99). All Terrain Cycles will contact you once the order is placed with a revised shipping cost and for authorisation when applicable.
The cost of carriage to all other countries outside the EU is £15.99 on all orders regardless of value except those including bulky items as additional postage costs may be incurred e.g. Bikes (£99.99), Frames (£69.99), Wheels (£69.99). All Terrain Cycles will contact you once the order is placed with a revised shipping cost and for authorisation when applicable.
PLEASE NOTE: WE RESERVE THE RIGHT TO RE-QUOTE POSTAGE COSTS ON ALL OVERSEAS ORDERS.
Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item sent by Royal Mail Signed For.
Please note that we will need to wait 90 Days from dispatch before we can investigate the non-arrival of an item sent by Royal Mail International Signed For.
A premium service to guarantee your new cycle is set up to your exact personal requirements, and delivered to you completely assembled by a member of our staff; where we can determine your optimum position on the bike for your required type of riding.
Delivery starts from £19.99 dependent on distance from our store ring our Customer Service Hotline on 01274588488 to find out more.
You can cancel or exchange your order before or 30 days after dispatch (excludes bike, frame and finance orders). You must ensure that they are returned to us in restockable condition and we strongly recommend that insurance is taken out on expensive items during transit.
If the order is a Bike or set of Wheels separate Terms apply, please see section above.
All Terrain Cycles accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be checked with your issuing bank and you will be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer's page.
For offline orders All Terrain Cycles accept (£) Sterling Postal Orders, Personal Cheques, (£) Sterling Bank Drafts and (£) Bank Transfers in Sterling (£). We recommend that you do not send cash through the post.
You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com, our account is firstname.lastname@example.org
All Terrain Cycles is a UK based company and complies with UK consumer law including the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt. We offer a flexible returns policy and we will happily refund or exchange any item purchased from us within 30 days except for those purchased through a finance agreement (see separate T&C below).
If you need to cancel an order paid through a finance agreement, you may only do so up to 14 days from the date of signing, thereafter any cancellation is at the discretion of All Terrain Cycles and will be subject to a restocking charge of 20%.
Your order can be cancelled before or 14 days after dispatch. Cancellations thereafter are at the discretion of All Terrain Cycles and will be subject to a restocking charge of 20%.
When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom-built items for a refund or exchange.
All goods purchased from All Terrain Cycles are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from All Terrain Cycles has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:-
Goods must be clean, not covered in muck and oil. Goods must be accompanied with Completed Returns Form Unfortunately postage costs cannot be covered but we will try our best to resolve any problem you have as it is in our interest to have a happy customer!
Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
If you are in an extreme hurry to get your return processed, you can opt for an All Terrain Cycles Fast Track Return. With this option, you simply place a new order for the replacement item and we will charge and send the order out to you as normal. Then you can simply return the original item for a refund.
You will be charged in full for the replacement goods when they are sent out. The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.
All Terrain Cycles
Salts Mill Road
Every effort has been made to ensure accuracy throughout this website. Pricing can unexpectedly change. In this case we will contact you prior to dispatch and allow you the option of accepting the new pricing or selecting an alternative.
Specification from manufacturers can also change and we reserve the right to change features, colours or specification without prior notice.
Images and descriptions should only be used as a guide to the product that may be supplied. Whilst we always strive for accuracy on the site, errors can occur and specifications may change without prior notice. If in doubt please ask and we will resolve any uncertainty.
Whilst many of the prices on this website are the same as those in our shop, please note that unique website promotions may occur that can only be purchased from this site.
None of the above "terms and conditions" affects your statutory rights as a consumer.