FeedBack

Feed Back

Salts Mill Store

Here you can see all the feed back we have received for our Salts Mill store.

If you would like to leave us a message then head on over to our Contact Us page and use the Get in Touch form.

Wetherby Store Feed Back

" Me & My husband Came to Shed 48 salts mill Bradford bd18 3Lb Sunday the 5th of August & from Getting there Alan who was Absulut Top man Very helpful in everyway Nothing was to much We came away with 2 fantastic MOUNTAIN BIKES Which we are Enjoying Thanks to one of Your staff Alan so helpful It was a pleasure from start to finish THANKYOU ALAN X"

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Mick & Carol

"Just to say thank you very much - you were a pleasure to deal with and did exactly as you said and more. I am very pleased with the bicycle that arrived this morning, and am sure my daughter will be too."

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Jamie

"I would just like to thank you for your amazing customer service throughout my order, also fantastic shout on going for an xl frame over a large, the bike arrived a little while ago and the fit seems spot on. Can’t wait to get out later and take it for a little test. Thank you one again "

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Craig Lewis

"Hi just received my bike and just want to thank you all at all terrain cycles for the pleasant service and how easy the order process was thanks again"

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james fox

"Hi, just to let you know I received the bolt today and already fitted it so I'm able to race pmba this weekend. Thank you very much for the help as you've been the only bike shop willing to help and I haven't been able to ride my bike this year due to searching for the bolt!"

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Freddie

"I would just like to say how impressed I was with the speedy delivery of my race cape. I will definitely recommend you to other people and go to you rather than major national suppliers. I'm from Bradford, now living in Kent, so it's great to be able to support your business!"

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Amanda

"My first "proper" mtb came from yourselves when you were in Crosshills. Over the years since then I felt that it was an inconvenience coming into the shop to purchase goods, nobody was interested. I've avoided for a number of years since.   Black Friday weekend, the amount of deals which were clever marketing tricks was flabbergasting. So looking for a new bike I came over on Sunday with doubts to purchasing as of previous experience.   Well how wrong!!!! A gentleman called Ben (workshop?) helped immensely, listened to me explained pros and cons to 2 bikes I was considering and when I explained what I did helped more. Have a go outside and finally made a choice, cube 150 stereo. Also I'd like to add, a proper black Friday deal EXTRA 15% off everything and it was!!   So you have gained my custom again and even if nothing comes up between now and next black Friday, if it's a similar deal next year I'm sure I'll get something.   Thanks again"

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Ian

"Hi Ben, Genuinely superb service today - thank you so much for being so speedy. My gears have never felt so smooth! Cheers,"

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John

"Good morning,  I would just like to let you know the service from Dan and Ben at your saltaire store as been excellent,  I have had some trouble with my front wheel and they have sorted this problem out with no fuss or hassle . This is why I use you as my LBS . Thank you "

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John C

"Just want to inform you I received my order today and really pleased want to say what brilliant customer service you provided my order was originally out of stock from cube as they no longer made them but I was contacted and offered another product which I confirm would be brilliant, this was then shipped and the order was delivered so quickly with no problems and texts all the time informing me where my product was it is a shame that more companies dont run their business like yourselves I will be recommending you to everyone. Once again thanks for your excellent service. "

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Tracey

"Hi i just want say a big thank you to salts mills branch for selling me the giant road on Wednesday and for friendly and really good advice given to me about bike and on to ride long distance which came very handy at the weekend yours Daryl"

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Daryl

"Hi, I visited your Saltaire shop yesterday to view and possibly buy an electric bike.  I had the pleasure to be served  by Alan who was extremely knowledgable, enthusiastic and very clearly a lifelong cyclist.  He took the time to explain the merits of the various bikes and helped me select one which suited my needs.  In a world where complaints are the norm I  just wanted to say thank you to Alan and your company for helping me buy the right bike for me.  I had a very pleasant ride back to Leeds along the towpath and the bike was great.  Wishing you continued success in your business."

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Martin

"Hi Tony I recently had my bike repaired at your shop - great service thanks."

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Paul

"My name is Stephanie and I'm writing to you today because I would like to tell you how happy I was with Antony (Ant) customer service and all the help he gave me with choosing the right bike suitable for me (height etc) his knowledge is at a high standard when talking to the customer about the bikes, I was unsure about taking the bike home with the wheels off but he spent time teaching me how to take them and refit them, so I went home and put my bike back together without any problem, and that's down to Ants teaching and knowledge. So I'm saying a big thank you to Ant from a very happy customer. Please let him know thank you "

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Stephanie

"I collected my bike from Saltaire today. It is lovely. Thank you ever so much for ensuring I have been looked after and dealing with Trek.   I am always impressed with your customer service and remain so.    Ben is a brilliant asset to Saltaire and should be thanked too."

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Nicola

"The service I had from Andy Feathers was 2nd to none, I sent my wheel back for repair on Monday, and I received it back (after a total re-build) on Friday. Thank you so much for your prompt and excellent service. "

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Andrew Meek

"Just a big thank you to everyone at All terrain cycles. My cube was delivered today and I'm highly delighted with the product and service you have provided. I will definitely be recommending All Terrain Cycles and using them again. Many thanks. "

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Paul B [Sheffield]

" Just a quick word to say how impressed I've been with Ben and the workshop lads recently. Twice this year I've landed them with my Reynolds assault wheels at short notice, once with a broken spoke and the other with totally shot wheel bearings. Both times I've needed the bike for events the following day and both times the service was nothing short of outstanding as well as friendly & polite. Cheers guys it's appreciated! "

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STEVE

"Always a friendly service, happy to give sound advice before taking your bike in for any work and work always carried out to a high standard at a reasonable price."

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Chris E

"Today I finally made up my mind and purchased a cube stereo hybrid 120 500 race 29” from your saltaire store, I would really like to thank the staff at both of your stores for their patience and great advice, two visits to Wetherby were informative though lacking electric bike choice. Last Sunday at saltaire Dan spent a good while helping me and advising me, and finally I returned this morning and made a my purchase, unfortunately Dan wasn’t there today but the staff member who did serve me ( very tall big built gent sorry I didn’t catch his name ) was again extremely helpful and patient, From a personal aspect spending that amount of money on a pushbike was quite daunting however I am very excited about my choice, Many thanks to All Terrain Cycles "

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Kev Wakefield

"Hi just want to say I received the newly built wheel this morning - I ordered a new open pro rim to be built on to my existing hub . Reached me in perfect condition and an excellent first class job done too. Well worth the money especially with the free postage too. Thanks "

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John

"I just wanted to say thank you to all of the staff at All Terrain in Saltaire. I have had fantastic service from the minute I walked into the shop to look at bikes a few weeks ago. Every member of staff that I have communicated with in person and online has been friendly, helpful, patient and informative. I will recommend the shop to anyone and will certainly be returning for future bikes and accessories. Thanks again "

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Marie

"“Hi Guys” I would like to thank the staff at your salts mill shop for their time and consideration, Debbie and I had travelled from Dewsbury by Cycle to visit your shop and also Saltaire, whilst on the way there my back brake was playing up a bit, when I arrived at the shop I asked the staff if they could have a look, not only was my brake sticking but numerous spokes on my back wheel where loose. Credit to the lads especially Flee, he tightened and trued up my back wheel and also fitted a new back brake calliper. This was much appreciated as we were riding to Denholm from your shop and then home to Dewsbury, It absolutely siled it down all the way home and it would have been horrendous if my bike had still been in the state it was when I arrived. Much appreciated Flee, and thanks for a good job. Kind Regards "

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Mick

"Hi just an email to thank all terrain for the service I received at your Shipley branch I have had a supply & fit 11 speed conversion done on my mtb & it is excellent , your staff were very , friendly knowledgable & polite ,& I am happy I chose all terrain to carry out the work . Thank you Tim , & Sam the mechanic . "

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David

"Picked up my new @CUBEBikesUK electric bike from @allterraincycle today. Great service, great ride home! "

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JAY

"Hi Andi, Guys & Gals Just a quick update on my Giant Defy 3 Advanced i got from yourselves last week, been out on her twice now and i am absolutely over the moon with her ( Named her Little Blue ). Running sweet as a nut no problems what so ever apart from the roads been crap don't feel all the bumps on a hard tail lol, fantastic service by you guys again the communication, the extras i received with her little chip i am very grateful to the whole team there for everything. From placing the order to the hand over by Dan in store on the Saturday thank you all so very much one happy bunny. We are both registered to do the 65 Roses in March, charity event looking forward to doing it with little blue will let you all know how we both fared. Smile"

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Andi H

"Just as an aside, I bought my bike from All Terrain and I have to stay your staff are excellent, especially Alan who has been more than helpful in setting up the bike and the trainer bike. I have put some leaflets about the cycle in All Terrain Salts Mill to try and encourage others!!"

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Linda

".....the bike is cool and yet again your company has restored my faith in shopping on line your amazing from beginning to end many thanks "

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John

"I can't comment much on how I prefer to buy a bike, however myself and both my parents would always go to All Terrain after buying three road bikes and receiving the best service I've had to date."

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" I recently ordered a prescription lens holder for Endura Shark cycling glasses and chain lube. Many thanks for the prompt and efficient service."

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Alan

"Great friendly service, I got a great bargain of a set gear shifters. I asked for the cheapest and unlike some shops who will try and sell you something else, these guys got me what I wanted. Well impressed."

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Gordon

"Hello Natasha Just wanted to confirm that the trolley arrived safely as well! I'd also like to thank you for your excellent service and communication. It's not often to get such great customer care! "

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Drazen

"I Just want to thank you guys for the very swift delivery of my Bontrager Race light double bottle cage.The price of the item was Brilliant and with free delivery, Excellent. I will definetly purchase again from you in the future and recommend you to all. Again a massive thank you. One very happy customer."

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Karl

"Received my giant defy 1 yesterday really pleased with the cycle and really pleased with the customer service from all Terrain they are a company that care !! Would I order a bike again in the future !! I sure would !!"

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Shaun

"Hi All terrain Cycles I would like to say a massive thank you to Chris, the member of staff that has just seen me in a stop of trouble with a broken chain and kindly stopped to help me. I had no tool for the repair so he kindly dropped me off in menston I will be coming down to buy the tool I need in the new year"

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Peter

"Christmas came early for me. A Kinesis Tripster ATR. Joint effort from both branches. Fantastic bike and fantastic service.Cheers Guys and Natasha !"

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Russell

"I'm just leaving more positive feedback for your saltaire store, I picked up my sons new bike today a cube aim disc the same guy served me as when I bought my giant . Yet again he was brilliant I will and have recommended your shop this year I bought a new car and your shop treated me better than the high end dealers where I bought my car well done and keep up the good work fellas my next bike and my sons next bike will be coming from your shop"

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Derek

"Hi Joe and Natasha, Thank you so much for your every assistance. I am very pleased with your customer service. If there is 1 other thing I can do, that is highly recommending both of you to your managers/superiors.Please tell me how to reach out to them, or if you can use this email to refer to them. I am very satisfied with your genuine and patient customer service despite my numerous requests. With this experience, I will return to buy more items from All Terrain Cycles. My very first buying experience with you guys was great, keep up the great service. Thank you. Speak to you soon."

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Daniel

"really happy with the bike thank you for all your help"

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Ian

"The communication and customer service was second to none and your personal assistance in all requests was just great. If all companies had the same empathy with its customers and a Natasha on the end of the emails or telephone life would be so much easier."

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Andy

"12 months into owning a Giant TCX SLR 1 and its time to sum up my time aboard it. Cross biking had always been something that interested me, but never made it any further than that until I was offered a year’s riding aboard one. The back ground I come from has always been mountain biking into the middle of nowhere with the hope not to find anyone, but find some nice flowing single track instead, hence the cross bike being of interest rather than a road bike. The first and lasting impression I got from riding the bike was how much distance could be covered along bridal ways at ease, and how it effortlessly glides along hard pack trails. For anyone who wants to get the miles in over winter, but doesn’t fancy playing with the traffic I couldn’t recommend the Giant TCX more."

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Tom Markham

"Hi I came in to exchange my bike last week. I'd recently purchased a trek hard tail that wasnt up to the job. The lads that dealt with me on both occasions were professional and courteous I now own a giant full susp bike and I love it. I would and will recommend people to buy from your shop the service is great and you don't get free advice on the Internet please pass this on to your staff I cannot remember the names but I was in a Rac van maybe they can remember thanks again"

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Des

"Just wanted to drop a quick email to say thanks for the fantastic customer service in the Saltaire store. After bringing my bike (Orange 223) in today with gear issues one of your mechanics took into the workshop and managed to get my 4 available gears running perfectly on the full 9 within about 10 minutes, i wasn’t expecting that but came out a very very happy mountain biker. My experience of All Terrain has always been excellent, having bought bikes, components and clothing i have always been impressed by the friendly, knowledgable, above and beyond assistance from your team! Thank you again and keep up the great work, a good local bike shop will always come 1st ahead of the online superstores for me!"

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James

"First class service again from Ben in the workshop, many thanks for sorting my creaking noise on the back wheel!"

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Andrew

"Thanks All Terrain Cycles Saltaire (Nick) for the semi-rebuild on my CAAD10 last week; bike rides and looks awesome!"

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Sheraz

"Hi, just wanted to leave some positive feedback on your delivery service. Neil turned up bang on time, was very friendly (together with his black lab!), top customer service. Hope he got home without too much bother on the M1. Looking forward to getting out on the new bike later, you'll be top of my list next time I'm in for an upgrade!"

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Kevin

"Hi, just a quick note to say how impressed I was with your service, goods arrived today, thanks for sorting out the order so quick, cheers again, "

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Mark W

"Thank you, firstly for sorting out my order, and particularly for your patience of all the messing about from me of the size issue. No wonder my work colleague recommended you. Much appreciated!"

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Steve O

"Thanks … I received the item and it’s fitted and working great …thanks for a great service."

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Robert

"I just wanted to thank you for the excellent customer service that I received when buying my bike last week. It was the Cannondale Trail 2 that I emailed you about, and that you agreed to make up and have ready for me to try in the shop on Saturday rather than buy on line as I was a little unsure about the size. I was just really impressed by your prompt courteous service and the friendly staff in the shop also. Many thanks for a very enjoyable shopping experience - and I'm loving the bike too!"

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Ann

"Hi, just thought I would let you know the bike has arrived. I haven't opened it yet but wanted to thank you for the extremely speedy and excellent service"

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Karl

"Received wheels just now, well packaged and (an) excellent product! Thanks for your excellent communication and customer service....please pass along my thanks to Natasha as well. "

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Bobby - USA

"The central register incorrectly has my address as 2 XXXXXXXXX and despite my pleas to the authorities, this has remained the case for the past 14 years! As my postman knows me then all should be fine if this address is used. Many thanks for taking the trouble to ensure no mistake will be made when despatching the gloves."

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Dave

"Just received my helmet and the damn thing fits :o) Didn't catch the guys name (ok he didn't throw it) but he really went out of the way to help me find a helmet for me extra large noggin. At last i can finally go out feeling a wee bit safer. I can't thank you guys enough. Keep up what you are doing as it works well "

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Steve

"The Gloves arrived today. Many thanks for all of your help with this order. Excellent customer service"

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Anita

"Just letting you know I have received the gloves and they are great."

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Michelle

"Just to let you know that my bike arrived in perfect condition and on a quick spin test it feels like a perfect size for me. Many thanks for your advice and assistance with this. I'm stunned by the bike and I'm really loo"

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Garry B

"Brilliant service and fantastic and helpful team."

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Paula

"Just to say thank you for your very efficient service. Goods arrived Friday after having only placed order on Weds."

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Jacky

"Just to let you know that I collected the bike yesterday, I forgot just how slow it can be from the Lakes to Shipley via the A65!! On arrival I was greeted by Tim whose service was exceptional, enthusiastic and very knowledgeable without being OTT. Tim’s handover was superb, I’ve been biking for years both road and off road and I can honestly say his was one of the best customer handovers I’ve had (please pass this on to him). All in all a very positive experience and I would certainly recommend you to my cycling friends. When I sent my initial email on a Sunday evening enquiring that I wanted to buy an Orange Five SE, I received a phone call 9am the next day from you. That clinched the deal for me as you were straight on the case, believe it or not the other three shops I contacted have yet to reply!!!!!!!!! Anyway off to get this shiny new orange very dirty"

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Lee

"I just thought that I would drop you a line to say that I spoke to Joe this morning for a reasonable time about what I might order. I have no idea who he is (he could be the boss for all I know) but I just felt that I should mention how good it was to speak to someone who seemed very knowledgeable and enthusiastic about what he was dealing with. I know this should not be a surprise but I deal with people all day every day and its nice to speak to someone upbeat and on the plus side (for you at least) he got me to spend another £300 on the next model up to the one I was looking at. I hope the bike is as good as the service so far and I hope he is on a bonus. "

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James

"My shoes came. Thanks for your excellent customer service during the delayed supply from Lake. Natasha especially was brilliant at keeping me informed. You have a loyal customer…"

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Scott

"I just wanted to drop you a line to thank everyone at all terrain cycles for the service received when buying my new bike.From the communication when placing the order to the professionalism of the handover when I collected my bike was been extremely professional, Add to this the competitive price of the bike…… fantastic. Overall I can’t thank everyone at all terrain cycles enough sadly Its rare to receive such a high level of service these days as this only the second time I have felt I should email after purchasing something. I took the bike out last night and I love it."

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Neil H

"Thank you so much, I was totally amazed when the door bell rang yesterday and it was the child seat, supper fast delivery and in less than 24 hours from ordering. Brilliant, I can't thank you enough and should I need anything cycle related in the future I will certainly come back to you."

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Rachel

"The parcel arrived today The shoes and pedals are perfect. Very efficient service. In particular I got excellent service when I rang your sales team"

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Geoff - Scotland

"I just wanted to say thank you to All Terrain Cycles for their friendly, prompt and efficient service. It's so refreshing to deal with a company these days who takes the trouble to provide excellent customer service. I will have no hesitation in recommending All Terrain Cycles to family and friends."

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Caroline

"Just a quick thank you for your super service,"

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Ade

"Natasha hi, Recieved my frame this morning, thank you every much. The service and deal you offered me I real appreciate, the experience of dealing with you is a credit to you and all terrian cycles as a business, it`s just a pity there isn`t alot more like you."

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Chris W

"I would like to thank Chris for a very useful course on maintaining your bicylce that I have just attended on the last 3 Wednesday evenings. He has been very helpful and patient. The course has given me more confidence to at least repair a puncture when I am out cycling in the future!"

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Jenny

"Thanks you so much for parcel. It delivered by courier in very good condition. The bike is great."

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Justyna (Poland)

"Thank you! Bike arrived safely and remained in its box for about 10 days due to being busy with visiting universities, drop off for one daughter and open days for my son (got Leeds Met on the list as he plays RL for SW England.. ) Eventually got the bike set up at LBS and rode out with my club last weekend. Brilliant! Absolutely love it. Hills were a breeze! And it is a lovely looking bike. Shame about the weather forecast for this weekend...."

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Danny RW

"I recently purchased my first road bike through All Terrain Cycles ahead of a charity cycle ride from Bristol to Bordeaux. I had done a lot of web based research and looked through lots of sites for the right bike at the right price, I found the price really competitive on ATC, plus the range of complimentary products and accessories was great. The bike, and all of the other bits I ordered arrived safely with a courier the next day. I have nothing but good things to say about All Terrain Cycles and their staffs attention to detail and would highly recommend them. Now all I have to do is cycle 500 miles."

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Tim

"Just a quick note to say thanks for the maintenance course which I recently completed. Chris was excellent throughout despite my many, many questions. I have already put my new skills to the test (with varying levels of success). I now have the confidence to 'have a go and get stuck in'. Do keep me up to date if you do an advanced course as I am very interested. I have already recommended it to several mates. "

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Charlie