FeedBack

Feed Back

Wetherby Store

Here you can see all the feed back we have received for our Wetherby store.

If you would like to leave us a message then head on over to our Contact Us page and use the Get in Touch form.

Salts Mill Store Feed Back

"Hello I just wanted to let you know that I popped into the Wetherby store this morning to have a puncture fixed on my bike. Both members of staff were very friendly and helpful and the puncture was dealt with speedily. It was also really nice to have such enthusiastic staff on hand to chat to me about MTB shoes and lights from experience, it is clear that you employ keen cyclists! Thanks very much for a great service, I will be back. Regards, Dawn"

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DAWN

"I Just thought it was worth giving you some feedback on a very positive shopping experience in your Wetherby store today. We have just gone in and the young lady who helped us was exceptionally helpful, patient and knowledgeable of the products. She patiently went through all of the differences with the bikes I was interested in and I had a test ride in the car park (she even carried the bike down the stairs!) I was intent on getting a large framed bike and she never tried to convince me that the 58cm frame that was in the shop was 'good enough' in fact quite the opposite and I really felt she was genuinely interested in me getting the right bike which from my experience is not the same in all shops! Once I had made up my mind she again patiently went through all of the options and  offered a good price! I actually spent more than I intended because she did such a good job, but both myself and my partner commented on how good the whole experience was and I am very very happy with my purchase! The receipt says we were served by Tasha, and I purchased a cube hybrid Pro 400. I just wanted to highlight the excellent service I have recieved from the very first email culminating in a superb in shop experience today - that seems to be a very rare occurrence these days so thank you all for your assistance. Please pass on my thanks to Tasha and I hope you can recognise her for the excellent service she provided in your Wetherby store for us today! Thanks"

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Simon

"I was served by Nick at Wetherby today, and as I left, he asked if I would mind providing feedback. The feedback is that he was very helpful, brought extra stuff to the changing room, and generally was a good guy"

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Alastair

" I recently bought a bike from the Wetherby store. It was first class service, no hassle and came out with a bike to match my needs. would certainly recommend All Terrain Cycles and Paul Felce who dealt very ably with my request for a bike. It was a no hassle service. Keep up the good work.  "

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Ian

"Hello Wetherby Sales Team, I collected a Giant E 2 last Saturday & I wish to thank you for your helpful, informed & friendly service. Particularly Paul for fixing that test ride with the guy round the corner that convinced me to get an ebike. Please Paul thank him again for me. The Giant is Brilliant! Just what an oldie like me needed. The Eco Mode gives good assistance when needed & the other modes devour hills in spectacular fashion! once again Thanks for the super friendly service. I will recommend you to all who show any interest in my splendid machine. Why not an All Terrain sticker? A Highly satisified."

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Brian Musson

"I've been into the Wetherby shop three times and each time have had comparable experiences. The guys are great - they have a very positive attitude, bend over backwards to help, know their stock and their stuff (but don't make you feel dumb) and will fit in a quick repair. Brilliant. "

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MARTIN

"Please extend my further thanks to the guys in Wetherby for sorting the bike out and the purchase at the end of the day yesterday. "

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Nick

"I would just like to thank all the team at the Wetherby store for their patience , help and advice in helping me find a suitable bike! Being small I was finding it very difficult but they ordered several bikes in for me to try and eventually found one. I absolutely love it and I am very pleased with the service and friendliness I received. I will recommend All Terrain ! Thanks Ann"

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Ann

"Top notch guys..... spent thousands here and always helpful with advice where money doesn't need to be spent. Recent bike services have been excellent and definitely the guys to trust."

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David Thorrington

"Took my Defy in to you on Saturday with a creaky back wheel and one of your boys fixed it then and there for free , good service ! Having said that, I did end up spending £75 on a jacket!"

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Simon

"Just bought a bike from you. The key factor that made me take the plunge was your staff. You listened to what I wanted, and pointed me to a Giant Revolt which ticked every box."

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"From start to finished you delivered on your promise, so I take my hat off to you all at the Wetherby store. Your style of selling suits me as it is delivered through good product knowledge and enthusiasm and this results in good product choice - it is the best way in my opinion. To me you seem to go that little bit further and are not commercially rigid - there is a personality at the heart of your store. From me to everyone at the Wetherby store in helping me purchase my Giant xtc Advanced 27.5 (2): THANK YOU."

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Paul

"One of your staff passed me your name while I was picking up a new bike this morning at your Wetherby store (2nd new bike for our family in a month from your shop, we think your shop is superb!)"

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Marita

"Hi guys Would just like to say thank you for sorting my giant glory bike out.! And amazing that it was sorted in a matter of minutes.! Give Joe a bonus or a pay rise haha what a lad.... Great example of customer care.!"

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James

"Just picked up my Giant defy 0 from your Wetherby store, I was looked after by a young gentleman called Dan Taylor, after explaining my various injuries (false knees, ruptured Achilles tendon and so on) he progressed to setting up my bike position in line with my ailments, sorted out my shoes and cleats and basically put me at my ease to what he was doing for the benefit of my riding experience, he’s a credit to your company and I'll be telling all my cycling friends about my excellent service at your store!"

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Ian

"I called in to the wetherby store to day just to have a look around with a few riders from the garforth velo club ! and mentioned to one of your guys that my bike had a clicking sound from the right crank. no sooner had I said that he took the bike in to the work shop and retention the crank and chine ring bolts . now the bike is running like new and silent !!!!! I just would like to say thank you for the brill service I received to day and I will be recommending your store to all the GARFORTH VELO RIDERS HAVE A HAPPY XMAS AND A GREAT 2015 well done guys! J"

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Stan

"Fantastic selection of bikes at Wetherby Store,one of the best stocked Bike shops I have been too. Friendly knowledgable staff and 3 years 0% finance - Briiliant!"

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David J

"Amazing service in Wetherby store today. Great advice, pedals fitted for me, so cycled home very happy! Thanks guys."

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Kate

"Great service in Wetherby today. Spent a good 20 mins sorting out my boy's bike and giving good advice. Thank you."

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Lucas

"Turned mine around today in less than 8 hours at the Wetherby store. Excellent."

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Jonathan

"if looking for new bike come here"

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Sonia

"Thanks for a great deal on a great bike."

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Tim